transforming
the healthcare
Experience
Helping Physician Owned Groups Optimize, Innovate, and Differentiate to Drive Growth
The HealthX Group is a collaborative agency of marketing, technology, and customer experience experts––as customer service and digital innovation are proven strategies to differentiate, drive growth, inspire loyalty, and increase referrals. We specialize in branding, developing customer-focused cultures, digital automation and technology implementation to help your privately owned medical group reduce costs, grow your practice, and create long-term value with your patients.
CX/PX is a Team Effort
More than just an agency with healthcare experience, we understand the challenges and opportunities of day-to-day operations.
Intake to Discharge
Our solution suite of programs and services help healthcare providers measure and improve every touch point in the patient journey.
Clinical and Virtual
Patients need accessibility to care, and delivering a consistent experience both clinically and digitally improves patient engagement.
Customer and patient experience touches everything. It is the holistic perception of a healthcare provider or brand, and the sum of every interaction during the patient journey––from intake to discharge and the lasting impression that follows. The change people want to see in healthcare begins with a delivery model that blends customer service with a process that is digitally enabled and creates value as part of the experience. And the medical groups and specialists willing to make CX/PX a strategic priority can transform healthcare from the perspective of the patient.
Creating value is essential to value based care.
Our CX/PX experts work collaboratively with internal teams to help identify current strengths and strategic opportunities to go beyond the status quo and create long-term value.
When everyone has a shared understanding of the transformational plan and its key priorities––any new process to improve efficiencies and CX/PX can be successfully implemented, measured, and sustainably managed.
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Your clinical transformation and growth strategy begins here: