The Value of X

 

 

Transformational Strategy & Delivery

We use proven customer service strategies and metrics to help providers with growth drivers that deliver value at every touch point in a patient’s journey––and transforms healthcare from the perspective of the patient.

Customer & Patient Focused Programs

Patient Intake


The Invaluable First Step in Building a Relationship

Culture of Care


Putting ‘Patients First’ in Process and in Practice

Systems & Processes


Tools and Accessibility to Make Life Easier for Everyone

Healthcare providers are being continuously confronted with the regulatory and emerging challenges that can affect the delivery of care. The opportunity is to prioritize the best investment and strategic initiatives to produce immediate ROI and long term results.

Customer focused strategies are proven to build long term relationships with people, and improvements in efficiency and experience do not have to be mutually exclusive initiatives.

The HealthX Group has programs that address engagement from patient intake to everything that follows. And a strategic commitment to improving your customer and patient experience is more than a differentiator … it can make a difference in people’s lives.

Services & Solutions

The HealthX Group offers a suite a services to help you maximize the reach of your strategy to improve CX/PX. Our proven methodologies, metrics, and collaborative approach is how we will support your internal team and ultimately get the best sustainable results.

Marketing & Advertising

  • Branding & Creative – turning patients into advocates
  • Identity & Culture – establishing ‘patient first’ customer service
  • Digital Marketing – advertising to raise awareness and content to boost SEO
  • Website & Mobile – user experience design and development
  • Broadcast & Video – motion content and cinematic video production
  • Media & Social – understanding patients and how to connect with them
  • PR & Reputation – navigating the ever evolving environment of media and reviews

Telemedicine & Technology

  • Telehealth Solutions – EMR agnostic tools that scale with patient growth
  • Implementation & Interoperability – helping providers successfully stand up solutions
  • IT Accessibility – EMR agnostic and support services for API integration
  • Remote Patient Monitoring – solutions for home care and rural markets
  • SaaS & Reputation – ROI analytsis and performance of all licensed software

Fractional Leadership

  • Team Augmentation
  • Executive Staffing
  • Project Staffing
  • Patient Friendly Self-Pay Financing
  • Third Party Management

Consulting

  • Discovery: An objective CX/PX assessment from the patient’s perspective.
  • Disruption & Transformation: Implementing tools and workflows that make life easier for patients (and providers, too).
  • Culture of Service: Orientation and training to build a winning team.
  • Data & Analytics – Converting CX/PX metrics into functional data.
  • AI Insights – Integrating predictive modeling into value-based care models.
  • CRM & Segmentation – Personalizing the healthcare experience.

Request a Free Consultation

Your clinical transformation and growth strategy begins here: