News & Articles
Time for Primary Care to Innovate and Grow
If your primary care practice is hungry to compete in a healthcare category that has arguably been the most disruptive and rapidly changing since COVID-19, the strategic priority for 2024 is simple: You need to innovate to grow!
How to Launch a Hybrid DPC Practice
DPC provides medical services at market value to consumers that are willing to pay for accessibility, convenience, and the care they need; a welcome break from the model that’s solely focused on squeezing the delivery of primary care into a rigid framework
Healthcare Providers Need to Compete on Efficiency and Experience
Over 60% of healthcare providers are prioritizing improvements in efficiency, but reducing uncertainty on strategic initiatives means that the best investment for ROI starts with an improvement in efficiencies and patient experience.
The Acute Problem with Patient Intake
If you are conducting surveys to identify the pain in your patient intake process, you should ask the right question(s) based on the unique needs and perspectives of your primary healthcare customers.
CX/PX Begins with Patient Intake
Assuming every medical group has qualified physicians and similar services, then winning over a new customer comes down to this… how seamless is your patient intake process, and how easy is it to do business with you?
CX/PX Solutions and Process Implementation
When there is a shared understanding of the plan and its requirements, resources, priorities, tasks and milestones––any new process to improve CX/PX can now be successfully implemented, measured, and managed.
New Methodologies to Measure and Improve CX/PX
CX/PX is the transformational and differentiating opportunity that healthcare leaders have been talking about for years, if not necessarily making it a priority. But now we have the right solutions and implementation process (and KPIs) to inspire the change we want to customers to experience in healthcare.
Is Consumer Confidence in Healthcare Broken?
Consumer confidence in the health care system, insurance plans, and their ability to afford care has been on the decline for years. At some point, it’s healthier to admit when something is broken than to keep making accommodations and excuses for ‘the way it is’.
Customer Service and the Patient Journey
The patient journey may be predicated on an episodic need for care, but customer service is about the support we offer before and after people buy and use our products and services. It’s about anticipating needs and addressing them in advance.
Look to Innovation to Treat “Burn Out”
Technology is a bridge between the practice and delivery of care. It continues to offer solutions in both convenience and connectivity, which are both needed at this critical time.