News & Articles
Putting PX at the Center of Change
It’s time to do more than pay lip service to patient experience. There are opportunities in 2022 to put PX at the center of change.
The Triple Aim begins with Patient Experience
People need to regain their trust in the health care system…. and this transformation will not be easy, but it has to start will all the little things while being mindful of all the small matters that create gaps in patient population data.
Utilizing the Power of Your CRM
If you could launch an initiative to improve the utility of your CRM, what would be the top three things you’d like to accomplish in the next six months?
Why Patient Experience Matters to Patients
PX matters to the patient now more than ever because the healthcare marketplace is constantly changing and allowing people to explore alternatives if they believe you don’t care about them.
Brand Authenticity and Patient Engagement
The essence of care is how we treat people. Human connections with staff and providers are both inevitable and invaluable as they can either build loyal relationships with your brand, or break them.