Healthcare Providers Need to Compete on Efficiency and Experience
It’s time for healthcare providers to be consumer focused. Now more than ever, providers are being challenged by variables beyond their control to make budget on leaner margins as reimbursements are not keeping pace with rising costs. Assuming that maintaining the...
The Acute Problem with Patient Intake
Your patient intake experience will be the first interaction with new patients, and the lasting impression with returning patients. For healthcare providers focused on growth and retention, the importance of your patient intake process cannot be exaggerated. Best...
Customer Service and the Patient Journey
Why does healthcare need to become more customer service focused? When we approach this question logically and consider everything from patient satisfaction scores to differentiating in competitive markets and innovative advancements in technology to meet evolving...
Putting PX at the Center of Change
The new year is quickly approaching, and with that comes the opportunity to launch new initiatives and approach each effort with a fresh perspective. Unfortunately, the weight of the pandemic and its mutating variants will continue to disrupt the ‘old way’ of doing...