Healthcare providers are beginning to pay more than lip service to their customer and patient experience [CX/PX]. Typically, this comes at a time when they are being financially incentivized to improve their experience (value-based care and CMS reimbursements), or...
The new year (2022) is off to an inauspicious start, or at least not the start many of us hoped for given everything healthcare providers have been doing to prevent the spread of COVID and move on to other initiatives. Hospital capacity issues are being impacted by...
